A clear path from purchase to launch.
Sigmetra follows a structured implementation process so you know what is happening, what we need from you, and what comes next.
Different packages have different scopes and timelines, but the process stays clear from start to finish.
Your journey from start to launch
Choose your starting point
Pick an eligible package directly, or book a Free Systems Audit for guidance first. Either way is fine.
Direct Purchase
- Missed-Call Machine
- Starter
- Growth
- Scale
Enterprise
- Consultation only
- Scope determined through discussion
- Not purchased online
Tell us about your business
We gather the setup information needed to configure your purchased scope correctly.
We configure your system
We build the approved package around your business — only within the scope you purchased.
Only what is included in your package is configured — we build to your purchased scope, not to every possible feature.
The exact configuration depends on the package you choose and the information collected during onboarding.
Enterprise engagements are custom-scoped — the configuration is built around your specific operational requirements.
Scale note: Deep Systems Discovery is part of the Scale package. Lower packages use the onboarding information and business context needed to configure purchased scope.
Structured QA before launch.
Before launch, Sigmetra reviews the configured system for setup issues, follow-up behavior, links, routing, permissions, and other package-specific requirements.
You review the system before launch.
You review the configured system, provide consolidated feedback, and Sigmetra addresses revisions within the scope of your package.
We move the approved system into operation.
Launch happens after the dependencies below are ready. We do not launch if external dependencies are still incomplete.
- Required setup information is complete
- Phone and messaging readiness is satisfied
- Configuration is complete
- QA is complete
- Customer review is complete where applicable
Some communication features depend on third-party carrier or messaging registration requirements. If those dependencies are still pending, Sigmetra will identify them before activation.
Support continues after launch.
Support level depends on your package. Growth and Scale include a named account manager, and strategy cadence differs by package.
What keeps your launch on track
What we need from you, how long setup usually takes, and what happens once you are live.
What We Need From You
- Accurate business information
- A primary contact person
- Timely access to required accounts and tools where applicable
- Approved branding and messaging inputs
- Team and user information
- Prompt review and feedback
- Completion of required carrier or messaging registration where applicable
- Payment readiness for third-party services not included
We never ask you to send passwords in plain text. Access should be provided through approved platform permissions or connection methods where available.
Delivery Timelines
Timing starts once required onboarding information and dependencies are available. Third-party approvals are not included.
After Launch
- Your system enters normal operation
- Training included in your package is delivered
- Reporting and support begin per your package
- Approved revisions and support stay governed by package scope
- Future expansion can be discussed separately
What can affect timing?
We work to keep your timeline on track. A few things outside our direct control can shift when launch happens — being aware of them helps everyone move faster.
Ready to choose your package?
Pick a package directly, see the pricing side by side, or book a Free Systems Audit if you want help deciding where to start.